Question: Do you require a prescription?

Answer: A prescription is not required. Please consult a Health Care Provider before taking this or that medication. It is important to take into consideration some contra-indications or diseases a patient may have and will need prescription to order medication. Only a specialist can prescribe the exact medication and the required dosage. You need to upload a scanned copy of the original version of your prescription.

Question: What are you shipping methods?

Answer: Currently we offer.

- The Airmail standard waiting period for the given shipping type lasts 8 - 12 weeks. Some packages may be delivered faster.

- EMS Courier Delivery. The waiting period for the given shipping type is 6 - 8 Weeks. However, the delivery can take a little longer because of the possible delays at customs. Unfortunately, it doesn't depend on our delivery service.

Question: What medication do you offer?

Answer: On our website, you will find both generic and brand name medication. One can easily tell the difference between these types of medication on our site. Brand name products are marked with the word 'brand' in their names. Generic medications don't have this mark in their names. The offered medication is of high quality.

Question: How can one place an order?

Answer: You can place an order on our website - it is fast and easy. You choose a product you want and add it to the cart. Then you press the checkout button. You’ll find yourself on the billing page, where you’ll have to fill in all the necessary fields.

Question: What are your available payment methods?

Answer: We accept debit and credit cards such as Visa, MasterCard, Amex & Discover. Moreover, we have crypto-transfers as well.

Question: How fast my credit card will be charged?

Answer: When an order is submitted. Then we charge a credit card after a customer support verifies that order with a customer. You will receive a confirmation email once your order is processed and approved.

Question: What should I do if an order has been made and i see no charge on my credit card?

Answer: That means that we were unable to charge your credit card for some reason. You would receive a call as well as an email confirmation for the issue.
-Please call your bank to sort out the problem. Your bank may prohibit international charges for reasons of safety.

-Please check whether the filled data is correct (billing address, CVV code and the expiry date).

Question: Is it secure to give my credit card info on your site?

Answer: All our online transactions happen over a fast and efficient online payment website that is protected by an SSL gateway for faster processing and authenticating the end beneficiary for the transactions. The protection of credit card details is the question of major importance to us. We’ve been in this business for a long time and have a lot of satisfied customers. That is why we pay much attention to privacy and security of our customers. We guarantee the highest level of protection when your credit card information is processed. On our billing page we use SSL (Secure Sockets Layer). It absolutely guarantees its security. Our online order system uses the latest security encryption technology. Thus, our clients can be sure that their personal data is properly protected.

Question: What Is the Expected Delivery Time for My Order?

Answer: There we ask you to be patient. The package will be delivered to you for sure. Practically all our customers receive their packages. Please contact our customer care team if the package is not delivered to you.

Question:  Do all brand-name medications have their generic versions?

Answer: No, unfortunately. A manufacturer can produce a generic drug only after the brand-name drug patent expires. As soon as a patent is expired, not every manufacturer decides to make a generic version of a particular drug. Only half of all brand medications have their generic analogues.

Question: How one can be sure in the quality of the drugs you sell?

Answer: High quality of the products is the matter of major importance to every seller. Our service delivers high-quality products. The better the quality of a product is, the more clients we have. It is as simple as that. Thus, we choose only reliable suppliers who provide us with all the necessary documentation and thoroughly test the quality of every drug.

Question: What should I do if the package was damaged during transportation and some products are missing?

Answer: Please contact our customer care department ASAP. We will do our best to satisfy our customers. We will either resend the package at no expense or issue a refund.

Question: What is the shelf life of the products you offer?

Answer: You will see the expiry date on the blister. It is indicated on each blister. The average shelf life is usually 2 years (from the date of production). However, the expiry date may differ for various medications.

Question: What are my options if I haven't received my package yet?

Answer: We kindly ask you to check your shipping method first of all (Airmail's waiting period lasts 8 - 12 weeks). Please bear in mind that the delivery can take a little longer because of the possible delays at customs.